At Pure Shilajit Elite, we are committed to delivering high–quality products and ensuring your satisfaction with every purchase. Below are the details regarding our shipping and returns policies:
Shipping Policy:
•Processing Time: Orders are processed within 1-2 business days. You will receive a confirmation email with tracking information once your order has shipped.
•Shipping Rates: Shipping costs are calculated based on your location and the weight of your order. You can view the shipping cost before finalizing your purchase during the checkout process.
•Delivery Time: Estimated delivery times vary based on your location and the shipping method selected. Typically, delivery occurs within 5-7 business days for domestic orders.
Return Policy:
We want you to be completely satisfied with your purchase. If for any reason you are not, we offer the following return policy:
•Return Window: You have 10 days from the date of delivery to initiate a return.
•Eligibility: To be eligible for a return, the product must be unused, unopened, and in the same condition as when you received it, including the original packaging.
•Return Process:
1.Contact Us: Email our customer service team at info@pureshilajitelite.com within the 10-day return window. Please include your order number, the product(s) you wish to return, and the reason for the return.
2.Return Authorization: Our team will provide you with a Return Merchandise Authorization (RMA) number and detailed instructions on how to return the product.
3.Shipping the Return: Ship the product to the address provided in the RMA instructions. You are responsible for the return shipping costs. We recommend using a trackable shipping service to ensure the return reaches us safely.
•Refund Process: Once we receive and inspect the returned product, we will notify you of the approval or rejection of your refund. If approved, a credit will automatically be applied to your original method of payment within 5-7 business days.
Please Note:
•Non-Returnable Items: Opened or used products, products not in their original packaging, or products returned after the 10-day window are not eligible for return.
•Shipping Costs: Original shipping costs are non-refundable. Return shipping costs are the responsibility of the customer, except in cases where the return is due to our error.
•Damaged or Defective Items: If you receive a damaged or defective product, please contact us immediately at info@pureshilajitelite.com with your order number and a description of the issue. We will provide a full refund or replacement at no additional cost.
Contact Us:
If you have any questions or need further assistance regarding shipping or returns, please contact our customer service team at:
•Email: info@pureshilajitelite.com